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View Full Version : How long did it take for your Geno 2.0 kit to be marked as "Received"



sktibo
06-05-2017, 09:30 PM
Hi, I sent in my Geno 2.0 Next Gen kit (note: not helix) in over three weeks ago. I'd like to know how long it took them to notify you that they have received your kit. I've sent several DNA kits in so far to other companies, and none have taken this long to notify me or my family members that they have received these kits at the lab. Do they just take longer to do this, or do you think I should phone them to try to get this problem sorted? Thank you very much

Salento
06-05-2017, 09:40 PM
Message arrived after 10 days or so, but came throug helix.com