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View Full Version : Email Verification Problems - Acknowledged & Fixed (12/25/2020)



Administrator
12-25-2020, 11:55 AM
Dear Members,

Wishing you all a very Merry Christmas for those who are celebrating it today.

This thread has no bearing on the activity or functionality of established members and is specific to guests or users awaiting email confirmation.

We'd like to briefly acknowledge an ongoing background issue that'd affected newer registrants to Anthrogenica, which we've just resolved.

For complex reasons, the email verification system that is in place to authenticate new registrations intermittently (and then fully) failed around late October 2020. Multiple attempts to debug this issue were attempted.

Concurrently, dozens of new members had attempted to sign up, but hadn't received their verification email. A large number took it upon themselves to create second (sometimes third) accounts, presumably with the perception that there was a problem with the registration procedure (which was correct).
Per our Terms of Service (https://anthrogenica.com/faq.php), multiple accounts are forbidden under all circumstances.

Our instructions to recently-registered members:


If you're yet to have your account authenticated, pease contact us (PM either of the generic accounts, "Administrator" or "Moderator", or send us an email via "Contact Us" at the bottom-right of any page). We will manually authenticate your account for you.
If you happened to create multiple accounts to address our (now-resolved) registration bug, please contact us immediately (through the same manner as above) and declare which accounts you'd created.


We apologize for the inconvenience and will seek to get your accounts fully activated as soon as we can.

Thanks all!