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View Full Version : Trouble logging into account?



BalkanKiwi
10-17-2015, 12:01 AM
Hi all,

I went to go to log into my account and it re-directs away from my results page. I've tried multiple browsers and in private browsing as well with no luck. I assume this is a Genographic issue. Has anyone had the same problem? :\

Huntergatherer1066
10-17-2015, 12:22 AM
They're rolling out an entirely new Genographic site this week, it is due to that. I can't access my account either.

BalkanKiwi
10-17-2015, 12:40 AM
They're rolling out an entirely new Genographic site this week, it is due to that. I can't access my account either.

I emailed them a few months ago asking about upgrading from 2.0 to Next Gen, as I ordered my kit in May. They said they'd have information in the future about upgrading. I'm hoping they release something. I don't think it's fair having to buy a whole new kit.