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Thread: Dante Labs (WGS)

  1. #1221
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    I'm currently waiting for 3 months now (they were supposed to deliver within 2 months), when I ask them why its taking so long they claim I'm currently sequenced 89Gb and they cannot finish it because they don't have the supplies needed because of coronavirus). I'm thinking they just use the corona-virus as an excuse for their delay, bad customer service and bad delivery time.

  2. The Following 4 Users Say Thank You to Adamm For This Useful Post:

     aaronbee2010 (06-11-2020),  MacUalraig (06-11-2020),  pmokeefe (06-11-2020),  slievenamon (06-10-2020)

  3. #1222
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    Quote Originally Posted by Adamm View Post
    I'm currently waiting for 3 months now (they were supposed to deliver within 2 months), when I ask them why its taking so long they claim I'm currently sequenced 89Gb and they cannot finish it because they don't have the supplies needed because of coronavirus). I'm thinking they just use the corona-virus as an excuse for their delay, bad customer service and bad delivery time.
    It must be tempting to just ask them to hand over what they've done if it's progressed that far but maybe they would decline?
    YSEQ:#37; YFull: YF01405 (Y Elite 2013)
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  4. #1223
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    Quote Originally Posted by MacUalraig View Post
    It must be tempting to just ask them to hand over what they've done if it's progressed that far but maybe they would decline?
    Well I've been mailing them extra and said to them that they are not upholding their promises, and today they delivered my report. So I think it helps to mail them all the time.

  5. The Following 5 Users Say Thank You to Adamm For This Useful Post:

     aaronbee2010 (06-17-2020),  hartaisarlag (06-16-2020),  MacUalraig (06-17-2020),  Marmaduke (06-17-2020),  pmokeefe (06-16-2020)

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