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Thread: Big Y-700

  1. #1451
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    Quote Originally Posted by mwauthy View Post
    Still donít have completed results for the Kit Iím managing. Only a terminal SNP since Monday morning. In the several years Iíve been monitoring results Iíve never seen it take that long to go from receiving a terminal snp based on your Big Y-700 SNP results and having all results available for analysis.

    Also, another Kit in my project awaiting Big Y-700 results over the last few days has been given a terminal snp only for it to be switched back to main haplogroup of I-M253 then back to terminal snp then back to I-M253. Never seen that happen before either. I wonder if Ftdna is currently having technical difficulties with Big Y-700 results? I sent a customer service request yesterday morning. Hopefully, I get a response soon.

    Anyone else seeing similar issues in their projects? Anyone receive completed results this week?
    Yes, for the last month. At least 3 kits. One kit took over a month to get final terminal Sub-Clade. Still waiting on another. FTDNA is all messed up. My co-admin wants to move to Yseg.

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  3. #1452
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    Quote Originally Posted by Jeffrey View Post
    Yes, for the last month. At least 3 kits. One kit took over a month to get final terminal Sub-Clade. Still waiting on another. FTDNA is all messed up. My co-admin wants to move to Yseg.

    Thanks for the reply. Are you saying it took a month from when the Kit received it’s terminal snp based on Big Y-700 results to when all results were available for viewing, or are you saying after receiving completed Big Y-700 results it took a month for shared private variants to create a new terminal subclade branch?
    I-DF29: ool009 Skane, Sweden 1930-1750 BCE

    Z58, Z59, Z2041, Z2040, Z382, FGC24333

    S26361: VK532 Zealand, Denmark 200-375 CE

    S16414, FGC24354, FGC24357, FGC24356, S10350

    FGC75802/BY19383: VK446 Funen, Denmark 800-1050 CE

    Y125947, S21197, BY149414, BY188003, BY188570

  4. #1453
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    I will just say this new talk of the slowness is concerning, as I just sent my kit in for the Big Y on the 13th. The day before the notes on extra slowness started getting posted in this thread! First time getting any official Y testing done, I figured might as well not waste time with the STR tests and just jump straight to the end since I eventually would anyway - and there are a few projects on FTDNA I was interested in joining. At any rate, hopefully it's something that can get resolved soon. I know it will be a long wait even without any additional delays, I can post updates as it goes along.
    Last edited by linthos; 04-17-2021 at 03:51 PM.
    Paper Trail - Primarily French Canadian and Scottish (through Canada), after that there is English, Portuguese, German, and a small amount of Native American.

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     mwauthy (04-17-2021)

  6. #1454
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    Quote Originally Posted by linthos View Post
    I will just say this new talk of the slowness is concerning, as I just sent my kit in for the Big Y on the 13th. The day before the notes on extra slowness started getting posted in this thread! First time getting any official Y testing done, I figured might as well not waste time with the STR tests and just jump straight to the end since I eventually would anyway - and there are a few projects on FTDNA I was interested in joining. At any rate, hopefully it's something that can get resolved soon. I know it will be a long wait even without any additional delays, I can post updates as it goes along.

    In regards to the Kit I’m managing the new terminal snp popped up 11 weeks and 5 days after entering the lab so that is consistent with the 12-14 weeks listed as turn around times for Big Y-700 on the Ftdna website.

    What’s different this time around compared to other Big Y-700 tests I’ve managed is that instead of all results being viewable a few hours or one day after new terminal snp pops up full results are still not viewable 5 days later.

    I’m not sure about the exact process on Ftdna’s end but I’m guessing that the minute your terminal SNP results change based on the Big Y-700 test your test is basically completed and the reason it takes a few hours or a day before full results are viewable is that they still need to be reviewed by a lab technician for quality control before being released? So I’m not sure if this new delay is a Ftdna lab personnel issue or an IT issue? Hopefully, I’ll learn more when I get a response to my customer service request.

    If it was just happening to the Kit I’m managing I’d consider the issue being a quality control issue with this particular kit, but because it’s occurring to multiple kits I don’t think that’s the issue?
    Last edited by mwauthy; 04-17-2021 at 05:29 PM.
    I-DF29: ool009 Skane, Sweden 1930-1750 BCE

    Z58, Z59, Z2041, Z2040, Z382, FGC24333

    S26361: VK532 Zealand, Denmark 200-375 CE

    S16414, FGC24354, FGC24357, FGC24356, S10350

    FGC75802/BY19383: VK446 Funen, Denmark 800-1050 CE

    Y125947, S21197, BY149414, BY188003, BY188570

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     JMcB (04-19-2021)

  8. #1455
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    Great Catastrophe, indeed.
    Someone from our project ordered the Y111 to BigY700 upgrade in November,
    father died mid December,
    then test failed and replacement kit was sent in march without notifications beforehand.

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     JMcB (04-19-2021)

  10. #1456
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    Quote Originally Posted by mwauthy View Post
    In regards to the Kit I’m managing the new terminal snp popped up 11 weeks and 5 days after entering the lab so that is consistent with the 12-14 weeks listed as turn around times for Big Y-700 on the Ftdna website.

    What’s different this time around compared to other Big Y-700 tests I’ve managed is that instead of all results being viewable a few hours or one day after new terminal snp pops up full results are still not viewable 5 days later.

    I’m not sure about the exact process on Ftdna’s end but I’m guessing that the minute your terminal SNP results change based on the Big Y-700 test your test is basically completed and the reason it takes a few hours or a day before full results are viewable is that they still need to be reviewed by a lab technician for quality control before being released? So I’m not sure if this new delay is a Ftdna lab personnel issue or an IT issue? Hopefully, I’ll learn more when I get a response to my customer service request.

    If it was just happening to the Kit I’m managing I’d consider the issue being a quality control issue with this particular kit, but because it’s occurring to multiple kits I don’t think that’s the issue?
    I do have two such kits in my project. Nothing happens since 14th April.
    There must be a commonissue. On the hand I can't access the BigY Block trees of my kits.

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  12. #1457
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    Quote Originally Posted by losAntonis View Post
    I do have two such kits in my project. Nothing happens since 14th April.
    There must be a commonissue. On the hand I can't access the BigY Block trees of my kits.
    Well at least it's not just me then : )

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  14. #1458
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    Quote Originally Posted by mwauthy View Post
    Thanks for the reply. Are you saying it took a month from when the Kit received itís terminal snp based on Big Y-700 results to when all results were available for viewing, or are you saying after receiving completed Big Y-700 results it took a month for shared private variants to create a new terminal subclade branch?
    Both

    Because of all the ďBrokenĒ GAP pages, missing information and no emails when results posted, I keep a log of all the sub-clades and people in each sub-clade from the FTDNA public Phylogenetic Tree that are in my project R1b BY250 project. Since my project is small its easy, but for larger projects it would be a lot of work.

    I do this every 2 to 4 days. For the last 2 months there has been unusual events occurring. 1) Even though the Big-Y test results are months away this test was changed from R-M269 to BY250. It was not a SNP test. 2) Several Big-Yís that changed terminal SNPS many multiple times. 3) Several tests were put in a sub-clade way outside of R-BY250, like under R-U152 or R-P312. Then changed back to where it should be. 4) The completion date listed in the customers account is way off. 5) I have one Big-Y test that the terminal SNP has changed two times, but is listed as not complete for over a month.

    Its obvious that for some reason FTDNA is changing the terminal SNP before the the test is complete and there are several manual adjustments.

    Iíll leave out my nasty comments about FTDNA.

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  16. #1459
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    Quote Originally Posted by Jeffrey View Post
    Both

    Because of all the “Broken” GAP pages, missing information and no emails when results posted, I keep a log of all the sub-clades and people in each sub-clade from the FTDNA public Phylogenetic Tree that are in my project R1b BY250 project. Since my project is small its easy, but for larger projects it would be a lot of work.

    I do this every 2 to 4 days. For the last 2 months there has been unusual events occurring. 1) Even though the Big-Y test results are months away this test was changed from R-M269 to BY250. It was not a SNP test. 2) Several Big-Y’s that changed terminal SNPS many multiple times. 3) Several tests were put in a sub-clade way outside of R-BY250, like under R-U152 or R-P312. Then changed back to where it should be. 4) The completion date listed in the customers account is way off. 5) I have one Big-Y test that the terminal SNP has changed two times, but is listed as not complete for over a month.

    Its obvious that for some reason FTDNA is changing the terminal SNP before the the test is complete and there are several manual adjustments.

    I’ll leave out my nasty comments about FTDNA.

    Thanks for the detailed response. What I noticed with the Kit I’m managing is that the SNP portion of the Big Y-700 test is basically complete even though full results are not available for viewing yet.

    When I click on the “Haplotree and SNPs” tab of the account and then click on “SNP Results” it lists all the SNPs from the Big Y-700 test that this individual is positive for and it corroborates the new terminal snp designation. Maybe the STR portion of the Big Y-700 test is taking longer to complete? Ironic aspect is that I don’t even care about the extra STRs and don’t use them for phylogeny. I just want to know what the private unnamed SNPs are and what the non-shared variants are with matches.
    I-DF29: ool009 Skane, Sweden 1930-1750 BCE

    Z58, Z59, Z2041, Z2040, Z382, FGC24333

    S26361: VK532 Zealand, Denmark 200-375 CE

    S16414, FGC24354, FGC24357, FGC24356, S10350

    FGC75802/BY19383: VK446 Funen, Denmark 800-1050 CE

    Y125947, S21197, BY149414, BY188003, BY188570

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  18. #1460
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    I contacted a customer service representative and the Kit I’m managing in addition to other kits having the same issues basically have their Big Y-700 test results completed but there is an I.T. issue with the uploading of the results and that is why we are unable to view all of our results. He mentioned that they are aware of the issue and that it’s a top priority but he couldn’t give me a timeframe for when he expected the issue to be fixed.
    I-DF29: ool009 Skane, Sweden 1930-1750 BCE

    Z58, Z59, Z2041, Z2040, Z382, FGC24333

    S26361: VK532 Zealand, Denmark 200-375 CE

    S16414, FGC24354, FGC24357, FGC24356, S10350

    FGC75802/BY19383: VK446 Funen, Denmark 800-1050 CE

    Y125947, S21197, BY149414, BY188003, BY188570

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     emmental (04-21-2021),  jdean (04-21-2021),  Jeffrey (04-21-2021),  JMcB (04-21-2021)

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