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Thread: Lost my upgrade

  1. #1
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    Northern Ireland Ireland Scotland

    Lost my upgrade

    I paid £29 for my transferred results to be converted to regional results. I have lost the results?

    How can I retrieve these results?

  2. The Following User Says Thank You to Nqp15hhu For This Useful Post:

     Stefanie (05-23-2020)

  3. #2
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    United States of America England France Germany Ireland Scotland
    My upgrade is gone too. That whole site hasn’t worked for very well for me since they started the relatives thing the other day. I had trouble when I first uploaded data to them. They never upgraded after I paid for it. Then eventually had to cancel the uploads and started all over again with new ones. And now the upgrade is gone again. Lol. Hopefully they get it straightened out. Good luck.

  4. #3
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    So does that mean then that I lose my money? I will be ringing them on Monday, no way.

  5. #4
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    Quote Originally Posted by Nqp15hhu View Post
    So does that mean then that I lose my money? I will be ringing them on Monday, no way.
    It took a few back and forth emails between us, but they finally told me they were deleting the first uploads, I had one from Ancestry and one from 23, and asked that I re upload them. I did. And asked them just to put the upgrade I paid for towards one of them. Which they did. They were very nice in their emails, but I don’t know if they even knew what went wrong.

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     JonikW (05-23-2020)

  7. #5
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    Quote Originally Posted by Stefanie View Post
    It took a few back and forth emails between us, but they finally told me they were deleting the first uploads, I had one from Ancestry and one from 23, and asked that I re upload them. I did. And asked them just to put the upgrade I paid for towards one of them. Which they did. They were very nice in their emails, but I don’t know if they even knew what went wrong.
    oh dear! £29 is quite a lot for what they offer. My results don't look the same this time round either, focused on Europe.

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     JMcB (05-23-2020)

  9. #6
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    Ireland Ireland Connacht Ireland County Roscommon Ireland County Galway Ireland County Mayo
    It's probably just a glitch for the moment. Your results will probably return. As said by another poster, it might just be as a result of the number of matches being increased and will be rectified in time. It would be a good idea to alert them to the issue but I wouldn't worry about it.
    Ancestry: Ireland (Paper trail ≅ 81.25% Roscommon, 12.5% Galway, 6.25% Mayo)
    Y-DNA (P) ancestor (Y): Kelly b. c1830 in Co. Roscommon (Uí Maine)
    mtDNA (P) ancestor: Fleming b. c1831 in Co. Roscommon
    mtDNA (M) ancestor: McDermott b. c1814 in Co. Roscommon
    mtDNA Great grandfather: Connella b. c1798 in Co. Roscommon (T2a1a8)
    Y-DNA 2x great grandfather: Higgins b. c1816 in Co. Roscommon (R-DF109)
    Y-DNA 3x great grandfather: Fleming b. c1829 in Co. Roscommon (R-Z23534)

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     JMcB (05-23-2020),  Stefanie (05-23-2020)

  11. #7
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    Quote Originally Posted by Nqp15hhu View Post
    oh dear! £29 is quite a lot for what they offer. My results don't look the same this time round either, focused on Europe.
    Yes, my upload was different from my original test with them. I got a lot of Iberian, that I have none of that I know of, on the latest update for my saliva test. I do have a lot of German, which I didn’t get much of on the update. My upload results were 100% British/Irish.

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     JMcB (05-23-2020)

  13. #8
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    I'd be amazed if they don't email everyone whose results are lost even temporarily, if that's actually happening as looks the case here. The potential damage to reputation would be large without unsolicited action. Given that, it must surely be a very brief glitch. I hope so for one, because I still like this company.
    Living DNA's former Cautious mode:
    Wales-related ancestry: 86.8%
    Cornwall: 8%
    North England-related ancestry: 5.2%
    Y line: Peak District, England. Big Y match: Scania, Sweden; TMRCA 1,250 ybp (YFull);
    mtDNA: traces to Glamorgan, Wales
    Mother's Y: traces to Llanvair Discoed, Wales

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     JMcB (05-23-2020),  Stefanie (05-23-2020)

  15. #9
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    Quote Originally Posted by Nqp15hhu View Post
    So does that mean then that I lose my money? I will be ringing them on Monday, no way.
    Monday is a Bank Holiday in the UK (where LivingDNA are based), so you might not get an answer on the phone then. Probably best wait until Tuesday.

    I've never tried phoning them. Differing experiences via email - one early query was quickly replied with specific answers. Other later ones were a word for word carbon copy of generic responses that have been received and shared by other Anthrogenica forum members on here.
    Haplogroup I1 Ancient DNA Samples Map: Hidden Content

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     JMcB (05-23-2020),  JonikW (05-24-2020),  Stefanie (05-23-2020)

  17. #10
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    K1

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    For what it’s worth, my upload seems to be working as expected.
    Paper Trail: 42.25% English, 31.25% Scottish, 12.5% Irish, 6.25% German, 6.25% Sicilian & 1.5% French. Or: 86% British Isles, 6.25% German, 6.25% Sicilian & 1.5% French.
    LDNA(c): 86.3% British Isles (48.6% English, 37.7% Scottish & Irish), 7.8% NW Germanic, 5.9% Europe South (Aegean 3.4%, Tuscany 1.3%, Sardinia 1.1%)
    BigY 700: I1-Z140 >I-F2642 >Y1966 >Y3649 >A13241 >Y3647 >A13248 (circa 620 AD) >A13242/YSEQ (circa 765 AD) >FT80854 (circa 1650 AD).

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     JonikW (05-24-2020),  Stefanie (05-24-2020)

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