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Thread: Trouble logging into account?

  1. #1
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    Trouble logging into account?

    Hi all,

    I went to go to log into my account and it re-directs away from my results page. I've tried multiple browsers and in private browsing as well with no luck. I assume this is a Genographic issue. Has anyone had the same problem?
    Ancestry on paper: English, Scottish, Irish, Welsh, Croatian, Ashkenazi, Polish and Māori.

  2. #2
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    They're rolling out an entirely new Genographic site this week, it is due to that. I can't access my account either.

  3. The Following User Says Thank You to Huntergatherer1066 For This Useful Post:

     BalkanKiwi (10-17-2015)

  4. #3
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    Quote Originally Posted by Huntergatherer1066 View Post
    They're rolling out an entirely new Genographic site this week, it is due to that. I can't access my account either.
    I emailed them a few months ago asking about upgrading from 2.0 to Next Gen, as I ordered my kit in May. They said they'd have information in the future about upgrading. I'm hoping they release something. I don't think it's fair having to buy a whole new kit.
    Ancestry on paper: English, Scottish, Irish, Welsh, Croatian, Ashkenazi, Polish and Māori.

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